English-German Customer Service Agent

Saint-Laurent, Canada

Engage with our ALDO Group customers while creating an outstanding Omnichannel experience and ensuring we achieve sales, service, and Contact Center key performance indicator objectives. You will be communicating with customers via telephone, live chat, email, and social media. This role will focus on selling and service-related inquiries; placing orders; up selling; problem-solving as well as collaborating with stores and different delivery carriers.

The successful candidate will be a dynamic, fun, empathetic, a strong team player with a positive attitude. She/he will have a natural passion for helping customers, selling while being self-driven to reach objectives.


ALDO Group Contact Center located in Ville Saint Laurent.

Hours of operation (363 days per year) Bilingual (German/English)

Monday-Friday: 7 am - 4 pm

Saturday/Sunday: 9 am – 6 pm

* may vary during Holiday Periods


$16/hour + night premium

 Scheduling requirements

·         Must be available to attend an initial 2-week full-time training program onsite.

·         Must be available to work up 20hr/25hr or 30hr per week in a variety of shifts to meet the changing needs of our business (days, nights and weekends). 

Key Responsibilities 

·         Provide outstanding service to ALDO, Call It Spring, Globo customers for North America, UK and EU.

·         Build and cultivate relationships with customers through personal interactions while ensuring the customers is always the number one priority.

·         Develop expert product & process knowledge, understand features and benefits, and share these with customers.

·         Resolve concerns and/or issues to ensure our customers have the best and most delightful customer experience in the retail industry.

·         Meet and exceed Customer Contact Center Key performance indicators and team objectives.

·         Regular, dependable attendance and punctuality.

·         Be an ambassador for the ALDO Group and represent the company culture and values of Love, Respect and Integrity in a positive manner.

Job Requirements

·         Related post-secondary education or equivalent experience.

·         1-2 years of previous experience in an office environment or Contact Center using multiple business tools.

·         Experience in a customer service & sales environment is an asset.

·         Positive, friendly attitude with the willingness to help and the ability to sell.

·         Ability to take ownership of, anticipate, and resolve customer situations while being creative, innovative and providing viable options to customers.

·         Ability to independently resolve complex and/or escalated situations

·         Excellent organizational skills; willingness to learn in a fast-paced industry and adapt to consumer/market changes.

·         Superior communication skills, fluent written and spoken in German & English.

·         Attention to detail, computer navigation and keyboarding skills with excellent time management skills.



Kristina Iannantuoni <kiannantuoni@aldogroup.com>

Disclaimer: Unless the position is offered by the German Society of Montreal, the Society is not responsible for the content of the job offer. For any inquires, please contact the organization listed in the posting.

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